Refunds and/or disputes resolution policy

If a donation reversal is required please contact the office of FYD directly. Ask for Annette Mouat on either +64 (9) 4776240 or Annette@fyd.org.nz.

Forex

The donation amount might not be exactly the same as that which is charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your donation to New Zealand dollars at the exchange rate on the day it is processed.